Platform Support – Individual Support & Escalation
When to use individual support
This page explains how to reach the platform team for individual, sensitive, or escalated matters that should not be handled publicly.
Use this path if your request involves:
- Account access or login issues
- Privacy, data protection, or security concerns
- Moderation or conduct escalation
- Legal, compliance, or policy-related matters
- Situations requiring discretion or confidentiality
These topics are not handled in public comments or Circles.
How to contact the platform team
For individual or escalated support, please use the official contact form:
When contacting us, please include:
- A short description of the issue
- Relevant links (profile, space, circle, or page)
- Screenshots or error messages (if applicable)
This helps us respond efficiently and accurately.
What to expect
- Requests are reviewed by the platform team
- Response times may vary depending on complexity
- Not all requests receive immediate replies, but all are logged
- Some matters may require internal review or follow-up
Important note
Public Spaces and Circles are not support ticket systems.
If your issue affects only you, or involves sensitive information, always use the contact form instead of posting publicly.